Returns & Refunds

We sell two very different things, so we have two very different return rules. Short version: hardware can come back, tunes are built-to-order and can't — but a tune that never ships is always refundable, and every tune carries revisions.

Digital tunes (flash calibrations)

Every tune is a custom calibration built for one VIN, one fuel, one hardware setup. It has no value to anyone else, which is exactly why it can't be resold — and why it can't be returned once the file has been built and delivered to your account.

• Not built yet? Cancel any time before your tune enters the build queue for a full refund — no questions.
• Built and delivered, but not right? Every tune includes revisions. Send a datalog through your account and we refine the map — that is the intended loop, and it is included.
• The moment of delivery is the download: your account records every download — timestamp, IP address, and the file's SHA-256 hash. Once the file has been downloaded, the service has been rendered in full and a refund would claw back work you already hold; the revision loop is the remedy when a delivered tune isn't right.

Physical parts (hardware)

• 30 days from delivery: return any unused part in its original packaging for a refund of the part price.
• The part must be unused and unmarked — we can't resell an installed downpipe, and neither can anyone else.
• Return shipping is on you unless we shipped the wrong part or it arrived damaged — then it's on us, and we'll send the label.
• Refunds land on the original payment method within a few business days of the part passing inspection here.
• Defective parts are a warranty claim, not a return — see below.

Warranty on hardware

Manufacturing defects are covered for one year: we replace the part or refund it. Wear, crash damage, misuse, and damage from running hardware outside its rated use are not. If a part of ours fails early, write us — we would much rather learn why than argue about it.

How to start a return

Email [email protected] with your order number and what happened. For tunes, open a support ticket from your account instead — that puts the thread next to your vehicle and its files, which is where the answer usually lives.

Payment disputes — talk to us first

If a charge ever looks wrong, email us before contacting your bank — we answer fast, and nearly everything is fixable without a dispute. A payment dispute filed before you've asked us freezes further tune delivery and revisions on the account while it resolves, because our payment processor locks the funds it touches. We keep a complete record — what was built, what was downloaded, when, from where — and we use it to answer disputes honestly.

Nothing in this policy limits your statutory consumer rights.